IT Adoption

As your organization adopts new technology and processes, it is important that employees learn to use them properly and are convinced of the benefits they can bring. PQR helps organizations create the right adoption plan to achieve this.


PQR is happy to help you get started with adoption.

Employees and change

  • Prepare employees for change using a thoughtful change and communication strategy
  • Enable change by communicating, inspiring, training, coaching and securing with employees
  • Make your new way of working the standard by establishing work processes and appointing ambassadors in your organization

Getting employees to do their jobs more productively and effectively. That is the purpose of new technology. But achieving that goal requires more than a successful technical implementation. After all, new technology always impacts your existing work processes that your employees are used to. And if something seems to be working well (enough), why would your employees be willing to change that way of working? Adoption means including employees in a timely manner in the changes that await them, convincing them of the benefits and providing adequate training in the use of new technology and processes. This is how you help them embrace a new way of working.

PQR uses a three-phase approach to guide your organization through the adoption of new technology and work processes.

Phase 1: Preparing for change

Good preparation is half the battle. Together we create an adoption plan in which we identify exactly what the change entails, on whom it will impact, the benefits of the change and the desired outcome of the change for your organization. Following that, together we draw up a communication and change strategy to bring your employees along with the change. It focuses on an individual employee's successful change process. This is because PQR believes that successful change of the individual is at the foundation of organizational success.


Phase 2: Manage change

In the second phase, we will put the communication and change strategy into practice. First, by creating awareness among employees: what change is going to take place, why is this change necessary and how will the change affect their work. Communicating with employees alone is not enough; introducing them to the new technology early is just as important. That's why we organize walk-in sessions, so they can already get acquainted with the new technology. Then, in a series of demo and training sessions, we teach employees new skills and how to deal with new technology and work processes.

We also establish working agreements so that employees commit to the new way of working after the training sessions. This second phase ends with evaluation sessions where employees can ask questions after starting to work in a new way.


Are your employees proficient with new IT tools? Or do they still require coaching?

Phase 3: Securing change

To ensure that there is no relapse to old work processes, it is important that the new way of working also remains the new standard. Not only for existing employees, but also for future employees. That's why we provide your organization with an information portal where all the background information about the change can be found. This ranges from documents on managing the technology, working agreements, instructional videos on functionalities through to an overview of frequently asked questions and a chatbot to support your own service desk.

Where PQR's ownership ends upon completion of this adoption process, we secure the change by transferring our ownership back to your own organization. This goes beyond the above-mentioned information portal; in consultation with your organization, we appoint a few ambassadors who act as contact points in your organization for (new) employees and ensure that employees adhere to the new working arrangements.

Infographic Adoptie


Choose the path of least resistance and make adoption a regular part of any implementation project. PQR is happy to help you get started.

Peace in adoption. Meet PQR's adoption approach.

What previously appeared Adoption